Privacy Policy

Last Updated: January 2024

At Opalhouse Shop, we believe that creating your perfect home sanctuary extends to protecting your digital privacy. Just as we carefully curate our eclectic home decor collections, we approach your personal information with the same dedication to quality, security, and thoughtful consideration.

1. Information We Collect

To provide our seamless global shopping experience, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, and contact details when you create an account or place an order
• Payment Information: Credit card details, PayPal information, and billing address processed through our secure payment gateways
• Transaction Data: Purchase history, product preferences, and order details
• Technical Information: IP address, browser type, device information, and browsing behavior on our site
• Communication Data: Correspondence with our customer care team and product reviews

2. How We Use Your Information

We use your information to create the same beautiful, effortless experience we bring to home transformation:

• Process your orders and deliver our globally accessible home decor collections
• Provide personalized recommendations for accent rugs, bedding sets, and decorative objects that match your style
• Communicate order updates, shipping notifications, and seasonal home decor trends
• Enhance our website functionality and user experience
• Protect against fraud and maintain the security of your transactions
• Comply with legal obligations and prevent misuse of our services

3. Data Sharing and Disclosure

We treat your data with the same care we put into curating our home decor collections. We may share information with:

• Payment Processors: Secure partners like Visa, MasterCard, JCB, and PayPal to complete your transactions
• Shipping Providers: Logistics partners to deliver your purchases worldwide (excluding certain Asian and remote regions)
• Service Providers: Trusted companies that help us operate our website and business, bound by strict confidentiality agreements
• Legal Requirements: When required by law or to protect our rights, users, or business operations

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your security is our priority, reflected in our approach to data protection:

• Industry-standard SSL encryption for all data transmissions
• Secure payment gateways that never store complete payment data on our servers
• Regular security audits and compliance monitoring
• Limited access to personal information based on job responsibilities
• Data stored on secure servers with appropriate technical and organizational safeguards

While we implement robust security measures, no digital transmission is completely secure. We continuously work to enhance our protections.

5. Your Rights and Choices

You have control over your personal information, including the right to:

• Access and review the personal data we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal data, subject to legal requirements
• Object to or restrict certain processing activities
• Data portability for transferring your information to another service
• Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the information below.

6. Cookies and Tracking Technologies

Like the thoughtful details in our home fragrances and decorative objects, we use cookies to enhance your browsing experience:

• Essential Cookies: Required for basic site functionality and secure transactions
• Performance Cookies: Help us understand how visitors interact with our site
• Functional Cookies: Remember your preferences and settings
• Targeting Cookies: Used to display relevant content and advertisements

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect your shopping experience.

7. International Data Transfers

As a global home decor destination, your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for international data transfers in accordance with applicable privacy laws.

8. Children’s Privacy

Our website is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or directly to users when appropriate. We encourage periodic review of this policy.

10. Contact Us

At Opalhouse Shop, we believe that secure data practices are the foundation of inspired home creation and trusted customer relationships. Thank you for entrusting us with your personal information as we help you transform your living space.