Last Updated: January 2024

At Opalhouse Shop, we believe your home should be a sanctuary where every piece tells your story. Just as we carefully curate our eclectic home decor collections, we approach your satisfaction with the same dedication to quality and thoughtful consideration. If any item doesn’t meet your expectations for creating that perfect home atmosphere, we’re here to help.

Quick Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with tags attached
  • Return Shipping: Customer responsibility (except for damaged/incorrect items)
  • Refund Processing: 5-7 business days after we receive your return
  • Exchanges: Subject to product availability

Our Return & Exchange Process

Step 1: Review Eligibility

To be eligible for return or exchange, your item must be:

  • Returned within 15 days of delivery
  • In original condition – unused, unworn, and unwashed
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase

Step 2: Initiate Your Return

Contact our customer care team within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]


Body:

Dear Opalhouse Shop Customer Care Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your order number]

Order Date: [Date you placed order]

Item(s) to Return/Exchange: [Product name and quantity]

Reason for Return/Exchange: [Please describe the reason]

Preferred Resolution: [Refund/Exchange for specific item]

Contact Information: [Your phone number]

Thank you for your assistance.

Sincerely,
[Your Full Name]

Step 3: Shipping Your Return

Once we approve your return request:

  • Pack items securely in original packaging
  • Include the original packing slip or order confirmation
  • Ship to: 2088 Rosebud Avenue, MEMPHIS, US 63555
  • We recommend using a trackable shipping service

Refund Information

Refund Processing Time

Once we receive and inspect your return:

  • We will notify you of approval/rejection within 3 business days
  • Approved refunds are processed within 5-7 business days
  • Refunds will be issued to your original payment method

Refund Method

Your refund will be issued through your original payment method:

  • Credit Cards (Visa, MasterCard, JCB): 5-7 business days after processing
  • PayPal: 3-5 business days after processing

Note: Your bank or credit card company may require additional time to post the refund to your account.

Non-Returnable Items

To ensure the health and safety of all our customers, certain personal and intimate items cannot be returned:

  • Beauty products (for hygiene reasons)
  • Bath Towels (if packaging has been opened)
  • Opened candles and home fragrances
  • Custom or personalized items
  • Final sale items (clearly marked at time of purchase)

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

  • Contact us within 48 hours of delivery
  • Provide photos of the damaged item/incorrect product
  • We will cover return shipping costs
  • We’ll expedite replacement or refund processing

Need Assistance?

Our customer care team is dedicated to helping you create your perfect home sanctuary. Contact us with any questions about returns or exchanges:

Email: [email protected]

Response Time: Within 24 hours during business days

Mailing Address: 2088 Rosebud Avenue, MEMPHIS, US 63555

At Opalhouse Shop, we believe that exceptional customer care is the foundation of inspired home creation. Thank you for trusting us to help transform your living space.