Welcome to Our Home Decor Sanctuary

At Opalhouse Shop, we believe your home should be a personal sanctuary where every piece tells your unique story. Just as we carefully curate our eclectic home decor collections, we approach your shopping experience with the same dedication to quality and thoughtful consideration.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

  • Standard Shipping – $12.95
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipping
    • Includes tracking and insurance
  • Free Shipping – Orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipping
    • Includes basic tracking

Shipping Note: We ship globally, excluding some Asian regions and remote areas. Delivery times may vary based on destination and customs processing.

Returns & Exchanges

Quick Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with tags attached
  • Return Shipping: Customer responsibility (except for damaged/incorrect items)
  • Refund Processing: 5-7 business days after we receive your return
  • Exchanges: Subject to product availability

Our Return & Exchange Process

1Review Eligibility

To be eligible for return or exchange, your item must be:

  • Returned within 15 days of delivery
  • In original condition – unused, unworn, and unwashed
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase

2Initiate Your Return

Contact our customer care team within 15 days of receiving your order using the template below:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Body:
Dear Opalhouse Shop Customer Care Team,

I would like to request a [return/exchange] for my recent order.
Order Number: [Your order number]
Order Date: [Date you placed order]
Item(s) to Return/Exchange: [Product name and quantity]
Reason for Return/Exchange: [Please describe the reason]
Preferred Resolution: [Refund/Exchange for specific item]
Contact Information: [Your phone number]

Thank you for your assistance.
Sincerely,
[Your Full Name]

3Shipping Your Return

Once we approve your return request:

  • Pack items securely in original packaging
  • Include the original packing slip or order confirmation
  • Ship to: 2088 Rosebud Avenue, MEMPHIS, US 63555
  • We recommend using a trackable shipping service

Refund Information

Refund Processing Time

  • We will notify you of approval/rejection within 3 business days of receiving your return
  • Approved refunds are processed within 5-7 business days
  • Refunds will be issued to your original payment method

Refund Method

  • Credit Cards (Visa, MasterCard, JCB): 5-7 business days after processing
  • PayPal: 3-5 business days after processing

Note: Your bank or credit card company may require additional time to post the refund to your account.

Non-Returnable Items

To ensure the health and safety of all our customers, certain personal and intimate items cannot be returned:

  • Beauty products (for hygiene reasons)
  • Bath Towels (if packaging has been opened)
  • Opened candles and home fragrances
  • Custom or personalized items
  • Final sale items (clearly marked at time of purchase)

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

  • Contact us within 48 hours of delivery
  • Provide photos of the damaged item/incorrect product
  • We will cover return shipping costs
  • We’ll expedite replacement or refund processing

Need Assistance?

Our customer care team is dedicated to helping you create your perfect home sanctuary. Contact us with any questions about shipping, returns, or exchanges:

Email: [email protected]

Response Time: Within 24 hours during business days

Mailing Address: 2088 Rosebud Avenue, MEMPHIS, US 63555

At Opalhouse Shop, we believe that exceptional customer care is the foundation of inspired home creation. Thank you for trusting us to help transform your living space into the sanctuary you deserve.